Warranty Policy

• As our large collection of products, parts availability is the big challenge in warranty issues. Servicing may unexpectedly delay in some cases due to the unavailability of the parts.
• If some specific product details have different warranty period then that policy will be accepted.

The terms & conditions as set forth herein (“Terms and Conditions”) shall apply to all current and future after sales services (“Services”) provided by M.K. Electronics Ltd. (“M.K. Electronics”). These Terms & Conditions shall apply if no other agreement regarding the subject matter herein has been entered into between the parties. Further, Terms and Conditions herein shall only apply to Services on a product which has been sold directly by M.K. Electronics (“Product”). If a Product has not been sold directly by M.K. Electronics, please contact the distributor located in your geographical area for provision of any after-sales services.

Warranty: The warranties provided by M.K. Electronics are, subject to any applicable amendments agreed on between the parties.

1. Contact

   Any customer who wishes to receive Services from M.K. Electronics shall send the After-Sales Form duly completed together with a fair description of the defect(s) to the email address: [email protected]. The Product should be shipped in the original packaging to the address provided by M.K. Electronics Service team during contact.

2. Compulsory Law

   This warranty is governed under the laws of Bangladesh and does not affect customer statutory rights as a consumer in any way.

3. Services within Warranty

   Costs for Services- If the Product is considered to be eligible for Services with Warranty, M.K. Electronics will provide Services free of charge unless otherwise expressly provided herein.

   1. Shipping

      Shipping the Product to M.K. Electronics for return or repair and/or replacement will be the responsibility of customer. Shipping the Product back to Buyer after repair or replacement will be the responsibility of Seller.

   2.  Warranty of Services

      The provision of Services shall not renew the original Warranty period applicable to the serviced Product. If a defect arises in a replacement part or a replacement Product during the rest of Warranty period, M.K. Electronics will, at its option, either (a) re-perform Services on the Product, or (b) repair or replace the replacement part or the replacement Product, using parts or Products that are new or equivalent to new in performance and reliability. If a defect arises in a replacement part or a replacement Product after the original Warranty period, Services may be provided in accordance with the provisions of Section 4 below.

4. Service outside Warranty

   Costs for Services- If the Product is considered to be serviceable however outside the scope of Warranty, at the customer’s request and costs, M.K. Electronics may provide the customer with a quotation for its Services stating the content and the costs of Services which are needed to be carried out in order to remedy the defects in the Product.

   1. Contact

      Any customer who wishes to receive Services from M.K. Electronics shall send the After-Sales Form duly completed together with a fair description of the defect(s) to the email address: [email protected]. The Product should be shipped in the original packaging to the address provided by M.K. Electronics Service team during contact.