Warranty Policy
Coverage by product category and brand — every product carries two independent covers: parts and service.
Your product page is the source of truth
The coverage below is grouped by category as a general guide. The exact parts and service warranty for a specific model is shown on its product page — and on your own purchases in your service area.
Kitchen Appliances
7 policies
Kitchen Appliances
7 policies1 Year Service-only Warranty
Applies to: Microwave Ovens, Electric Kettles, Blenders, Coffee Makers, Beaters, Rice Cookers, Air Fryers, Juicers +13 more
Brands: Philips, Kenwood, Panasonic, Moulinex, Sharp, Tefal, Fujita, Delonghi, Russell Hobbs, Ocean +21 more
3 Years Parts & 5 Years Service Warranty (excl. routine cleaning)
Applies to: Gas Stoves, Kitchen Hoods, Microwave Ovens, Electric Ovens, Induction Hobs, Infrared Hobs
Brands: Fotile
1 Year Parts & Service Warranty
Applies to: Range Hobs With Ovens, Gas Stoves, Infrared Hobs, Kitchen Hoods, Induction Hobs
Brands: Elba, Homer, Fujita, Ariston, Siemens, Simfer, Tecno, Sharp, Hitachi, EF +1 more
5 Years Motor, 1 Year Parts & Service Warranty
Applies to: Mixer Grinders
Brands: Panasonic
1 Year Replacement Warranty
Applies to: Rice Cookers, Air Fryers, Bread Toasters
Brands: Fujita
Whirlpool Official Warranty: 5 Years Magnetron
Whirlpool Official Warranty: 5 Years Magnetron, 1 Year Parts & Service. Call 09610204020 for claims.
Applies to: Microwave Ovens
Brands: Whirlpool
No Warranty
Applies to: Electric Grills, Electric Pressure Cookers
Brands: Philips, Kenwood
Laundry & Cleaning Appliances
6 policies
Laundry & Cleaning Appliances
6 policies1 Year Service-only Warranty
Applies to: Steam Irons, Canister Vacuum Cleaners, Dry Irons, Garment Steamers, Drum Vacuum Cleaners, Iron Table
Brands: Philips, Panasonic, Tefal, Kenwood, Hitachi, Hoover, Samsung, Russell Hobbs, Fujita, LG +3 more
1 Year Parts & 2 Years Service Warranty
Applies to: Front Loading Washing Machiens, Top Loading Washing Machines, Dishwashers, Dryer Machines
Brands: LG, Samsung, Panasonic, Sharp, Hitachi, Ariston, Siemens, Tecno, Toshiba, Fujita
Whirlpool Official Warranty: 10 Years Main Motor
Whirlpool Official Warranty: 10 Years Main Motor, 2 Years Parts & Service. Call 09610204020 for claims.
Applies to: Top Loading Washing Machines, Front Loading Washing Machiens
Brands: Whirlpool
1 Year Replacement Warranty
Applies to: Steam Irons
Brands: Fujita
3 Years Parts & 5 Years Service Warranty (excl. routine cleaning)
Applies to: Dishwashers
Brands: Fotile
One Year service Warranty
Applies to: Canister Vacuum Cleaners
Brands: Philips
Refrigerators & Freezers
6 policies
Refrigerators & Freezers
6 policies3 Years Compressor, 1 Year Parts & 3 Years Service Warranty
Applies to: Top Mount Refrigerators, French Door Refrigerators, Chest Freezers, Side-by-Side Refrigerators, Bottom Mount Refrigerators, Mini Refrigerators, Showcase Refrigerators, Upright Freezers
Brands: Hitachi, Sharp, Vestfrost, Simfer, Samsung, Fujita, Fisher & Paykle, Wanbao, Toshiba, Panasonic +2 more
10 Years Compressor, 1 Year Parts & Service Warranty
Applies to: Chest Freezers
Brands: Sharp, Panasonic, Tecno
Whirlpool Official Warranty: 12 Years Compressor
Whirlpool Official Warranty: 12 Years Compressor, 2 Years Parts & Service. Call 09610204020 for claims.
Applies to: Top Mount Refrigerators
Brands: Whirlpool
12 Years Compressor, 1 Year Parts & 3 Years Service Warranty
Applies to: Top Mount Refrigerators, Mini Refrigerators, Side-by-Side Refrigerators
Brands: Fujita
1 Year Parts & Service Warranty
Applies to: Ice Makers
Brands: Chillermaster, Fujita
2 Years Compressor, 1 Year Parts & 3 Years Service Warranty (excl. routine cleaning)
Applies to: Top Mount Refrigerators
Brands: Sharp
Televisions
10 policies
Televisions
10 policies1 Year Parts (excl. Panel) & 5 Years Service Warranty
Applies to: Televisions
Brands: Sony, Samsung, LG, Panasonic, ACC, Sharp
3 Years Panel, Parts & Service Warranty (Samsung)
3 Years Panel, Parts & Service Warranty. Keep the warranty card & invoice; call 08000300300 for claims.
Applies to: Televisions
Brands: Samsung
4 Years Parts, Panel & Service Warranty by TCL
4 Years Parts, Panel & Service Warranty by TCL. Keep the warranty card; TCL handles claims at 09678172737.
Applies to: Televisions
Brands: TCL
3 Years Parts & Panel, 5 Years Service Warranty
Applies to: Televisions
Brands: Fujita
Vista Official Warranty
Vista Official Warranty. Keep the warranty card & invoice for claims.
Applies to: Televisions
Brands: Vista
4 Years Panel, Motherboard, Parts & Service Warranty (Hisense)
4 Years Warranty on Panel, Motherboard, Parts & Service. Keep the warranty card & invoice; call 09613505030 for claims.
Applies to: Televisions
Brands: Hisense
1 Year Parts & 3 Years Panel Warranty (Xiaomi)
1 Year Parts & 3 Years Panel Warranty. Keep the warranty card & invoice; call 01753919191 for claims.
Applies to: Televisions
Brands: Xiaomi
2 Years Panel, 1 Year Parts & 5 Years Service Warranty (Samsung)
2 Years Panel, 1 Year Parts & 5 Years Service Warranty. Keep the warranty card & invoice; call 08000300300 for claims.
Applies to: Televisions
Brands: Samsung
3 Years Panel, 1 Year Parts & 5 Years Service Warranty (Samsung)
3 Years Panel, 1 Year Parts & 5 Years Service Warranty. Keep the warranty card & invoice; call 08000300300 for claims.
Applies to: Televisions
Brands: Samsung
3 Years Panel, Parts & Service Warranty (Samsung, 09613333111)
3 Years Panel, Parts & Service Warranty. Keep the warranty card & invoice; call 09613333111 for claims.
Applies to: Televisions
Brands: Samsung
Air & Water Appliances
4 policies
Air & Water Appliances
4 policies1 Year Service-only Warranty
Applies to: Ceiling Fans, Water Purifiers, Air Purifiers, Room Heaters, Stand Fans, Water Dispensers, Air Coolers, Humidifiers & Dehumidifiers +3 more
Brands: Fujita, Rowa, Sharp, Tulip, Orient, Panasonic, KDK, Pure It, Zaiko, AO Smith +5 more
3 Years Parts Warranty
Applies to: Electric Water Geysers
Brands: Fujita
5 Years Replacement Warranty
Applies to: Ceiling Fans
Brands: SEC
1.5 Years Warranty on Electric Parts
Applies to: Water Purifiers
Brands: City
Home & Lifestyle Essentials
1 policy
Home & Lifestyle Essentials
1 policy1 Year Service-only Warranty
Applies to: Shavers & Trimmers, Hair Dryers, Hair Straighteners & Curlers, Cookwares, Telephone & PBX Sets, Weighing Scales, Cameras, Health & Fitness +2 more
Brands: Philips, Panasonic, Tefal, Sony, Non Brand, Rowa, Toshiba
Air Conditioners
3 policies
Air Conditioners
3 policies2 Years Compressor, 1 Year Parts & 3 Years Service Warranty (excl. routine cleaning)
Applies to: Wall Type Air Conditioners, Ceiling Type Air Conditioners
Brands: Panasonic, Sharp, General, Hyundai, Daikin
1 Year Service Warranty (excl. routine cleaning)
Applies to: Portable Air Conditioners
Brands: Aristo, King Post
10 Years Compressor, 2 Years Parts & Service Warranty
Applies to: Wall Type Air Conditioners
Brands: Hyundai
Home Entertainment
1 policy
Home Entertainment
1 policy1 Year Service-only Warranty
Applies to: Soundbars, Home Theaters, Media Players, Radios
Brands: Samsung, Sony, Panasonic, Toshiba, JBL, Pioneer, LG, Philips
The following are generally excluded from warranty coverage across all product categories:
• Physical damage, including cracks, dents, and scratches • Damage from power surges, lightning, or voltage fluctuations • Water or liquid damage • Unauthorized repair or modification by non-certified technicians • Normal wear and tear, including cosmetic deterioration • Damage caused by improper installation or misuse • Products with removed or altered serial numbers • Consumable items (batteries, filters, remote controls after 3 months)
Warranty claims are handled through our service center (MK Sheba):
1. Raise a service request online from your account, or call the service center at 09613-110110. 2. We verify your purchase and warranty eligibility automatically from your purchase history. 3. Depending on the product, a technician visits your home or we arrange to collect the unit. 4. Covered repairs are carried out with genuine parts at no charge for the covered portion; anything outside coverage is quoted upfront before work begins.
Keep your purchase receipt or order number handy — though for products bought from us, we can usually look it up for you.
Need a repair or a warranty claim?
Raise it online and track it end to end, or call the service center.