Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, contact our support team, or interact with our website. This includes:

• Mobile phone number (required for account creation and OTP verification) • Full name • Email address (optional, or via Google Sign-In) • Delivery address(es) • Payment information (processed securely via SSLCOMMERZ — we do not store card details)

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and referring URLs. This is used to improve our services and website performance.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders • Verify your identity via OTP or Google Sign-In • Communicate with you about your orders, deliveries, and account • Provide customer support • Improve our website, products, and services • Send promotional offers and updates (only with your consent) • Detect and prevent fraud or unauthorized activity

We do not sell or rent your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your personal information with:

• Delivery partners — to fulfill your orders (name, address, phone number) • Payment processors — SSLCOMMERZ for secure payment processing • Brand partners — for warranty registration and service (product and customer details only when required for warranty claims) • Law enforcement — when required by law or to protect our legal rights

All third parties who receive your information are contractually required to keep it confidential and use it only for the specific purpose it was shared.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies — required for the website to function (e.g., session management, cart persistence) • Analytics cookies — to understand how visitors use our website (anonymized) • Preference cookies — to remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all data transmission • Secure OTP-based authentication • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable measures.

6. Your Rights

You have the right to:

• Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your account and associated data • Opt out of promotional communications • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@mke.com.bd or call 09613-333111. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are retained for a minimum of 5 years for warranty and legal compliance purposes.

If you request account deletion, we will remove your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of significant changes by posting a notice on our website.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

M.K. Electronics ATC Tower (Level 11), House 1, Road 1/A, Sector 4, Uttara, Dhaka 1230, Bangladesh Phone: 09613-333111 Email: info@mke.com.bd